You may cancel your order at any time within 14 days of receipt without cause and receive a refund of the Price paid. To do this, please contact us first quoting your original order number and we will arrange to collect from an address on a weekday convenient to you.
Product(s) should be returned in the same condition in which you receive them and at your own cost and risk. We reserve the right not to refund you in full if the product is deemed to have been used.
In addition to your 14-day returns guarantee, as you are a customer in the European Union, you are entitled to a statutory cooling-off period of seven business days.
If we have not despatched your order when you call to cancel, we will simply refund your payment in full. Any statutory Consumer rights are unaffected by this Agreement.
When you receive your order please inspect it for any defects or damage that could be caused in transit. If there are any problems please call us within 24 hours of delivery and we will try to resolve them there and then.
Please contact us if you need to return the product. When you return it you must send in its original condition – except for instances where it may have been damaged in transit- with packaging intact. We regret that after this period we may not be able to accept the return of the product.
Once the original order is returned, and if found to be defective, we will arrange a replacement or refund you the Price paid.
Unless otherwise stated, we guarantee that our Product will be free from defects for 12 months from delivery. If the Product becomes defective within this period, we will replace it within a reasonable time. We will use all reasonable care to resolve problems within a realistic period in the circumstances.
Please do not return defective products without contacting us first. We do not give a warranty guarantee protection for damage caused by incorrect installation, use, modifications or repair by any unauthorised 3rd party or Yourself and you must use the product in accordance with the welcome leaflet and user instructions we provide with it.